Privacy Policy
Last Updated on 20/01/2024
Summary
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us.
Within this policy there aren’t any complicated legal terms or complicated passages of text. As we have no intention of hiding agreements and believe in being open and transparent about our business policies.
Within this policy there aren’t any complicated legal terms or complicated passages of text. As we have no intention of hiding agreements and believe in being open and transparent about our business policies.
Our Policy Covers
- How we collect your information
- Why we value your privacy
- What information we hold
- Where we store your information
- What we use your information for
- Who's responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
How we collect your information
We ask for contact information including your name, email address, and phone number, on our website in order to respond to any queries we receive.
- We also collect your email address only if you sign up for our newsletter, or as said above, send an enquiry.
- We also use privacy-focused analytics (hyperlink to matamo) so don’t use cookies, or scripts on our website to track the sites you visit.
- We will only ask for your account and contact information if you’re in the process of buying something from us, or hiring us for our services.
- In the instance of us receiving your contact information from a 3rd party e.g. a partner we will protect your information in the same way as if we received it directly.
Why we Value Your Privacy
We value our own privacy very much and so feel it’s only fair to value our customers as well. For this reason, we’re committed to keeping all your information (business and personal) safe. We also only ask for the bare minimum from our customers in terms of information -Given that we ourselves, are also very wary about how much information companies and organisations keep on file. We’ll also never use your information for any reason other than the reason why you gave it and will never give anyone access to this information unless we’re required to do so by law.
What Information We Hold
- If you sign up for a newsletter, we only collect your email address.
- If you do business with us, we collect your business name and bank details and keep records of the invoices we send you and the payments you make.
- When you contact us by email or through our website, we collect your name and email address.
- When you buy something from us, we collect your name and email address.
- If you do business with us, we collect your business name and bank details and keep records of the invoices we send you and the payments you make.
Where We store your information
If you contact us or we work together, your information may be stored and/or processed through our:
- Accounting software, if we work together
- Email provider, if you contact us
- Project management system, if we work together
- Mailing list provider, if you join our newsletter
- Payment processor, if you pay us for something
- Website, if you submit a contact form
What We Use Your Information For
We occasionally use your contact information to send you issues of our e-newsletter. However, when we do, you have the option to unsubscribe from these communications, so you will no longer receive them.We might also send an email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.We will use your information to send you invoices and reminders/statements.
Who's responsible for Your Information For your information at our company
Janinah McKenzie is responsible for the security of your information. You can contact her by email at janinah@jmkcollective.com if you have any concerns about the information we store.
Who has access to information about you
We will only grant access to your information to the people who need it within our organisation. Which means when we store your information in our systems When we store information in our own systems the project lead will have access to everything you’ve provided, but individual project team members will only have access to what is needed to do their job.
the steps we take to keep your information private
As stated above where we store your information in third-party services, we restrict access only to the team members who need it. The computers we use ask for authentication when ever they’re closed down or restarted or after 5 minutes of inactivity. Our mobile devices are also protected by fingerprint recognition.
How To complain
We take complaints very seriously. If you would like to register a complaint regarding the way we handle your privacy please contact Janinah McKenzie by email at janinah@jmkcollective.com.
Changes to the policy
If any changes to this policy are made, those changes will begin with immediate effect once published on our website.
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